退款政策

If you wish to initiate a refund, please complete the Return Authorization Form and email it back to us.
1. Defective Items Under Warranty:

• If you need to return an item that is defective while still under warranty, please contact the manufacturers directly.

2. Approval Process for Product Returns:

• All requests for product returns must be approved by Eastfair Restaurant Equipment before proceeding.
• Items must be unused and in their original packaging.
• Returns must occur within 30 days of receiving your item.
• Non-stocking items specially ordered for a customer will be subject to a restocking charge of 30%.
• In both cases, you must obtain a Return Authorization number from us.

3. Shipping Charges:

• Shipping charges are non-refundable.
• This applies to both the initial shipping charges and the return shipping charges.
• Even if an item originally had free shipping, you will still need to cover the return shipping costs.

4. Custom-Built Items:

• Custom-built items are non-refundable.